Back to site

FAQs

-Forms of Payments Accepted-

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

You are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

-Return + Exchange Policy-

We will gladly accept returns or exchanges on merchandise within 15 days of receipt. Please contact us at [email protected] for a return/exchange form and #. This form and # must be included with your return/exchange items. Return/exchange items must be UNWORN, UNALTERED, UNWASHED, and UNDAMAGED.

-Shipping Policy-

All packages shipped to a destination in the US will be shipped using USPS First Class or USPS Priority mail.

Post Office runs are generally made 2 times per week. Any ready-to-post orders received Friday-Sunday will be mailed the following week. If you need speedier delivery, please contact us at [email protected].

-Size Chart-

X-Small: 9-11 inches-neck girth; 13-15 inches-chest girth; 8-10 inches-body length
Small: 10-12 inches-neck girth; 16-19 inches-chest girth; 11-13 inches-body length
Medium: 11-13 inches-neck girth; 20-23 inches-chest girth; 14-16 inches-body length
Large: 14-16 inches-neck girth; 24-26 inches-chest girth; 17-19 inches-body length

To measure the neck girth, measure the circumference of your dog's neck at the point where it hits the beginning of its back.

The chest girth is the largest measurement of the circumference of your dog's chest or stomach.

The body length is the measurement of your dog's body from the point where its back hits the bottom of its neck to the point where its tail begins.

-Recommended Care-

For wool products, hand wash cold and lay flat to dry or dry clean.

-Wholesale-
To place a wholesale order, please contact us at [email protected].